Refunds policy
Last updated 8 July 2026
A tip on FindomLink buys a digital thank-you content item that is delivered immediately. This policy explains our refund position once an item has been delivered, and how we handle refund requests and chargebacks.
1. Our refund position
Each tip is the purchase of a digital content item that is supplied immediately and expires after delivery. Once the thank-you content item has been delivered, the purchase is complete and is generally not refundable, because the digital content has already been supplied. If something has gone wrong, contact support and we will review your request case by case.
2. When we will help
We review refund requests case by case, and will normally help in these situations.
- Non-delivery. You were charged for a tip but the creator's thank-you content item was not delivered to you, or the private link expired before you could open it through no fault of your own. Tell us and we will make it right by redelivery or a refund.
- Genuine error. You were charged for a tip you did not intend to send, or an amount you did not intend to confirm. Tell us within seven days and we will review the request, taking into account whether the content item was delivered and whether the amount has already been withdrawn.
- Unauthorised card use. The card used for a tip was not yours and was used without your permission. Tell us as soon as you can and tell your card issuer. If the unauthorised use is confirmed we will refund, and we will work with our acquirer to investigate.
- Platform error. You were charged but the content item was not delivered, you were double-charged, or the amount on your statement does not match what you confirmed at checkout. We fix these without question.
- Safety. The tip went to an account we have since removed for a serious breach of the Acceptable Use Policy and the creator has not yet been paid out. We may refund at our discretion.
Where we refund, the processing fee may or may not be returned depending on the situation and on our payment provider's rules. We will tell you which applies.
3. Chargebacks
If you ask your card issuer to reverse a tip, that chargeback is handled through our acquiring bank (the acquirer). We ask you to contact us first — many cases are resolved faster, and with less impact on the creator, when we look at them directly.
Chargebacks are reviewed with the acquirer and the evidence available to us, including the checkout confirmation and the delivery record. A chargeback raised in bad faith, repeated chargebacks from the same card, or chargebacks alongside a pattern of card abuse can lead to the card being blocked from sending future tips, and to the supporter account being restricted. Where we suspect fraud we work with the acquirer and, where required, with law enforcement.
4. How to contact us
Refund requests should go to support@findomlink.com. Include the date of the tip, the amount, the creator's handle if you remember it, and a short description of what went wrong. The card statement reference is “CG APPS”.
Card statements show CG APPS, not FindomLink, so check for that line if you are looking back through statements.
5. Response time
We aim to reply within two working days. Cases involving unauthorised card use or platform error are prioritised. Where a refund is approved it can take up to ten working days to reach your card depending on the issuer.
6. Creators and refunds
Where a tip is refunded after a creator's balance has been credited, the refunded amount is reversed from that balance. If the balance has already been paid out, we recover the amount from the next payout. Creators agree to this when they accept the Terms.
Contact
Questions about this policy can go to support@findomlink.com.